Science of Self ™ Knowledge Centre

Most Popular Blog Posts of 2012


Last year (2012), we added over 60 posts to our newly launched blog on topics covering leadership, recruitment, emotional intelligence, employee engagement, coaching, and psychometric testing.

Jan 7, 2013

Topics: Profiling & Assessment Tools

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Motivators Profile in Sales & Customer Service

 


Universal Sales Truth: To a prospect, any price is too high until he or she understands the value of your product or service. To deliver value to a prospect, salespeople have to first understand what the prospect perceives as value.

Nov 23, 2012

Topics: Motivators & Drivers- Profiling & Assessment Tools

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Emotional Quotient (EQ) in Sales & Customer Service

 


People working in customer-facing roles (sales and customer service), along with their direct managers, need to have the highest levels of emotional competence in an organisation.

Nov 22, 2012

Topics: Emotional Intelligence- Profiling & Assessment Tools

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Layers of Performance (Layer 1: Emotional Intelligence)

 


This is part of the Layers of Performance framework: Click Here to read the introduction.

Oct 12, 2012

Topics: Emotional Intelligence- Profiling & Assessment Tools

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Emotional Quotient: Executive Summary

Most will agree that emotional intelligence (EI), in its most simple definition, relates to the ability to manage your own emotional states and the states of others.


Oct 8, 2012

Topics: Emotional Intelligence- Profiling & Assessment Tools

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Layers of Performance (Layer 8: Behaviour)

 


This is part of the Layers of Performance framework: Click Here to read the introduction.

Sep 4, 2012

Topics: Profiling & Assessment Tools- DISC Profile

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DISC Profile: The Worlds Number 1 Behavioural Assessment (Summary)

The DISC model is a very simple four-quadrant framework used to articulate the common ways that all human beings tend to act and communicate.


Aug 28, 2012

Topics: Profiling & Assessment Tools- DISC Profile

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Why 80 Percent of Australians Are Not Engaged

 


In one of the most publicised business surveys of 2008, the Gallup Organization found that over 80% of the Australian workforce was not engaged, and that the cost of "employee disengagement" to the Australian economy was… wait for it… around AUS$30 billion per annum.

Aug 15, 2012

Topics: Psychology- Motivators & Drivers- Profiling & Assessment Tools

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