Science of Self ™ Knowledge Centre

In a Nutshell: Emotional Intelligence (Goleman Model)


Emotional intelligence (EI or EQ) is now firmly established in business as a term that, for many professionals, replaces “people skills” and “soft skills.” EI came into the public spotlight when Daniel Goleman published “Emotional Intelligence, Why It Can Matter More Than IQ” in 1995; however, the study of different forms of intelligence began long before the book.
Aug 18, 2015

Topics: Emotional Intelligence- Profiling & Assessment Tools- Business Models ("Nutshell" Series)

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In a Nutshell: The Peter Principle


The Peter Principle is named after Laurence J. Peter, a psychologist and professor of education, who co-authored the 1969 book entitled “The Peter Principle: Why Things Always Go Wrong,” with Raymond Hull.

Aug 1, 2015

Topics: Human Resources- General Business- Business Models ("Nutshell" Series)

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In a Nutshell: Hire for Attitude, Train for Skill

The “hire for attitude, train for skill” motto is originally attributed to Herb Kelleher, one of the co-founders of US-based Southwest Airlines. When Kelleher became chairman in 1978, he charged the People Department (aka HR) with the responsibility of hiring people with a sense of humour.

Jul 12, 2015

Topics: Human Resources- Recruitment & Selection- Business Models ("Nutshell" Series)

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In a Nutshell: Hierarchy of Needs (Maslow)

Abraham Maslow (1908-1970) was an American professor of psychology who played a major role in laying the theoretical foundations of the "humanistic psychology" movement that emerged in mid-20th century.

Jul 1, 2015

Topics: Psychology- Business Models ("Nutshell" Series)

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In a Nutshell: The 80-20 Rule (Pareto Principle)


The 80/20 rule or Pareto principle is named after Italian economist Vilfredo Pareto, who discovered in the early 1900s that (among other things) 80% of the income and wealth in Italy was owned by 20% of the population.

Jun 23, 2015

Topics: Human Resources- Business Models ("Nutshell" Series)

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In a Nutshell: 8-Step Change Model (Kotter)


“Leading Change” (1995) is a seminal work in the field of organisational change and leadership by Harvard Business School professor John Kotter. It is considered by many to be a must read for anyone involved in change management.

Jun 1, 2015

Topics: Human Resources- Change & Transformation- Business Models ("Nutshell" Series)

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In a Nutshell: 6 Thinking Hats (Edward de Bono)


Edward de Bono is best known for his book Six Thinking Hats published in 1985. As a leading author on thinking, creativity and problem solving, de Bono coined the term “lateral thinking”, has written over 40 books, was a Rhodes Scholar at Oxford, and has held faculty appointments at the universities of Oxford, Cambridge, London, and Harvard.

May 7, 2015

Topics: Profiling & Assessment Tools- Business Models ("Nutshell" Series)

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In a Nutshell: PERMA Model of Positive Psychology


The PERMA Model was first introduced by Martin Seligman, one of the founders of the positive psychology movement, in his 2011 book "Flourish." Seligman is a highly respected figure in the field of psychology.

Apr 14, 2015

Topics: Psychology- Human Resources- Business Models ("Nutshell" Series)

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