Science of Self ™ Knowledge Centre

30 Interesting Statistics on Emotional Intelligence

Oct 31, 2018

We have been conducting a series of internal projects to see what sort of statistics are available on a broad range of workplace topics including leadership, teams, culture, diversity, millennials, engagement, and recruitment. From a larger collection of over 200 statistics relevant to emotional intelligence, here are a few that caught our attention.

  1. "According to the World Economic Forum’s Future of Jobs Report, emotional intelligence will be one of the top 10 job skills in 2020." Source
  2. "According to the survey from Levo Institute, 80% of employees consider emotional intelligence crucial for developing their careers." Source
  3. "According to one study entitled, The Emotional Intelligence of HR, only 30% of companies look for emotional intelligence during the hiring process." Source
  4. "Approximately 82% of global companies now utilise EQ tests for executive positions; 72% of these companies give the tests to middle management and only 59% of companies give the tests to entry-level positions." Source
  5. "37% of surveyed organisations use Emotional Intelligence assessments to help inform their leadership development programs." Source
    Inspirational Corporate Leader Scorecard
  6. "59% of employers would not hire someone who has a high IQ but low EI." Source
  7. "75% of employers said they are more likely to promote a worker with high EI." Source
  8. "71% of employers say they value emotional intelligence over IQ." Source
  9. "At a Motorola manufacturing plant, 93% of employees became more productive after the facility adopted stress-reduction and emotional-intelligence programs." Source
  10. "A Texas-based Fortune 500 Company had utilised personality assessments for candidate selection for years with little results in reducing turnover in their high turnover sales force. After turning to an emotional intelligence-based selection assessment and EQ training and development program, they increased retention by 67 percent in the first year, which they calculated added $32 million to their bottom line in reduced turnover costs and increased sales revenues." Source
  11. "A large metropolitan hospital reduced their critical care nursing turnover from 65 percent to 15 percent within 18 months of implementing an emotional intelligence screening assessment." Source
  12. "Sanofi, the French pharmaceutical company, focused on the emotional intelligence skills of its sales force, which boosted annual performance by 12 percent (see the research by S. Jennings and B.R. Palmer in “Sales Performance Through Emotional Intelligence Development,” Organizations and People, 2007)." Source
  13. "Cherniss and Goleman estimate that EQ based training results in as much as 8x return on investment (ROI) when compared to non-EQ trainings." Source
  14. "Research conducted with Fortune 500 CEOs by the Stanford Research Institute International and the Carnegie Melon Foundation, found that 75% of long-term job success depends on people skills, while only 25% on technical knowledge." Source
  15. "TalentSmart tested emotional intelligence alongside 33 other important workplace skills and found that EQ was the strongest predictor of performance, explaining 58% of success in all types of jobs." Source
  16. "People with high EQ make $29,000 more annually than people with low EQ." Source
  17. "A single-point increase in your EQ adds $1,300 to your salary." Source
  18. "In a study of more than 2,000 managers from 12 large organisations, 81% of the competencies that distinguished outstanding managers were related to emotional intelligence. (Boyatzis, 7CM (1982) Hay and McBer)." Source
  19. "181 different positions from 121 organisations worldwide... 67% of the abilities deemed essential for effective performance were emotional competencies (cf Rosier, 1994) Hay and McBer)." Source
  20. "The Hay Group states one study of 44 Fortune 500 companies found that salespeople with high EQ produced twice the revenue of those with average or below average scores." Source
  21. "In UK’s Whitbread group, restaurants with high EQ managers had higher guest satisfaction, lower turnover, and 34% greater profit growth (Bar-On and Orme, 2003)." Source
  22. "The reason for losing customers and clients are 70% EI-related (e.g., didn’t like that company’s customer service) (Forum Corporation on Manufacturing and Service Companies, 1989 – 1995)." Source
  23. "Social and emotional abilities were four times more important than IQ in determining professional success and prestige (Feist & Barron, 1996 cited in Cherniss, 2000)." Source
  24. "75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust (The Center for Creative Leadership)." Source
  25. "Salespeople selected on the basis of emotional competence also had 63% less turnover during the first year (Spencer & Spencer; Spencer, McClelland, & Kelner, cited in competencies earned 139% more than the lower EQ partners (Boyatzis)." Source
  26. "Organisations that value and widely use Emotional Intelligence are 3.2x more effective at leadership development." Source
  27. "There is a 31% gap in leadership development effectiveness between organisations where EI is valued, versus those in which it is not." Source
  28. "A 40-year longitudinal investigation of 450 boys found that IQ had little relation to life success. The most significant predictors were being able to handle frustration, control emotions, get along with other people." Source
  29. "Another study followed 80 scientists over the course of forty years and found that social and emotional abilities were four times more important than IQ in determining professional success and prestige." Source
  30. "[Emotional intelligence] accounts for nearly 90 percent of what moves people up the ladder when IQ and technical skills are roughly similar (see "What Makes a Leader" in the Harvard Business Review, January 2004)." Source

Topics: Emotional Intelligence

Theo Winter

Theo Winter

Client Services Manager, Writer & Researcher. Theo is one of the youngest professionals in the world to earn an accreditation in TTI Success Insight's suite of psychometric assessments. For more than a decade, he worked with hundreds of HR, L&D and OD professionals and consultants to improve engagement, performance and emotional intelligence of leaders and their teams. He authored the book "40 Must-Know Business Models for People Leaders."

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